Refund & Replacement Policy
At Kipakosa, every Living Photo Frame and Magazine is custom-crafted to order using your personalized photographs and videos. We are committed to high artistic and build quality standards.
1. Custom Made-to-Order Products
Because all prints, frames, and AR configurations are customized specifically for each customer, orders cannot be cancelled or refunded once printing or assembly has commenced. Please review your photo and video previews carefully prior to payment confirmation.
2. Damaged in Transit & Defect Replacements
If your order arrives damaged, broken, or with a manufacturing defect:
- Report Window: Please contact us within 48 hours of parcel delivery.
- Verification: Send an unboxing photo/video showing the damaged frame or physical print to our official Instagram, Messenger, or email at kipakosa1528@gmail.com.
- Free Replacement: Upon inspection, we will produce and dispatch a brand new replacement frame or print at zero additional cost to you.
3. Digital AR Lifetime Playback Guarantee
If your physical photo frame ever fails to trigger the AR playback due to a server-side target tracking or video playback error, our technical team will recalibrate and re-index the digital target free of charge.
4. Cancellations Before Production
If you need to change your uploaded media or cancel your order, you must notify us immediately before our production batch starts (typically within 2 hours of payment). If approved before printing, a full or partial refund minus processing fees may be issued.
5. Contact Us
For return or replacement requests:
Kipakosa Support
Email: kipakosa1528@gmail.com
Direct Message: Facebook Messenger / Instagram @kipa.kosa_ar